top-5-common-elevator-malfunctions-that-cause-residents-to-complain

In apartment buildings and high-rises in Vietnam, Hyundai elevators are highly regarded for their advanced Korean technology, smooth operation, and superior durability. However, even with a quality brand like Hyundai, elevators can still experience common malfunctions if not properly maintained. These incidents not only cause inconvenience but also frustrate residents, affecting their daily quality of life. As the official first-tier distributor of Hyundai Elevators in Vietnam, U.P Tech always emphasizes the responsibility of investors in maintaining safe and efficient elevator systems.

Top 5 Common Elevator Problems Causing Residents to Complain

Elevators are the lifeblood of transportation in high-rise buildings. However, frequent elevator malfunctions are a nightmare for many residents. Understanding common problems not only helps residents proactively address issues but also allows management to implement timely maintenance plans.

Below is a summary of the 5 most common elevator problems and their root causes.

1. Elevator doors not closing or opening properly, or getting stuck

This is the top problem causing inconvenience. Residents frequently face situations where the elevator stops even after pressing the button, or the doors open and close continuously for no apparent reason. Especially during peak hours, waiting for the elevator is a common nightmare in Vietnamese apartment buildings. Early mornings or late evenings, residents have to wait 5-10 minutes or even longer because the elevators are constantly full or stop at too many floors.

Common causes often overlooked by developers include gravel, debris, or small pieces getting stuck in the door sill. Faulty photocells: Dirty or damaged photocells prevent the door from recognizing the movement path. Other issues include worn or dry door locks or a worn/dry door actuators. To save costs, many projects only install the minimum number of elevators required by regulations instead of having extras for peak hours, or they don't implement Hyundai's smart floor grouping system, which reduces waiting times by up to 30%.

2. Elevator Vibration and Strange Noises

The feeling of the elevator vibrating or making creaking noises during movement causes residents great concern about safety. Many residents complain of squeaking, slight vibrations, or loud motor noises that are unpleasant, especially for families with young children or the elderly.

Causes: Developers often choose cheap guide rails, fail to lubricate them regularly, or neglect cabin soundproofing, resulting in dirty or misaligned rails. Inverter: Inappropriate acceleration/deceleration parameter settings cause jerky movements. Bearings, pulleys, or hoisting cables may be excessively worn after prolonged use. While Hyundai elevators use smooth gearless motors and VVVF vibration reduction technology, if maintenance is not up to standard (less frequent maintenance per year to save costs), problems will appear after only 2-3 years.

3. Inaccurate Floor Stopping (Floating) or Slow Opening/Closing

An elevator stopping higher or lower than the floor level is extremely dangerous, especially for the elderly, children, and wheelchair users. This easily causes tripping and accidents when entering or exiting the elevator.

Causes include faulty or heavily dusted floor stop sensors or position recognition systems, loose or misaligned electromagnetic brakes causing the cabin to drift past its position, degraded rails, excessive play in the cabin when stopping (5-10cm off-center requiring users to jump on/off), or slow door opening causing congestion. These minor but recurring errors frustrate residents. Additionally, a lack of regular cleaning of the guide rails leads to dust accumulation, reducing accuracy.

4. Responsive Buttons, Frequent Malfunctions, and Prolonged Maintenance

During peak hours, the need to repeatedly press buttons for a response or the elevator running erratically are major sources of frustration. This causes congestion in the lobby, residents are late for work, and puts pressure on the building's infrastructure.

Causes: Low-cost maintenance contracts after handover, technicians lacking expertise in Hyundai, or the developer not choosing Hyundai's IoT Monitoring (MIRI) package – a remote fault prediction system that allows for repairs before failure. Control panels with button contacts may be oxidized or have faulty control chips. Software errors or malfunctions in the elevator's operating system (control panel) can also cause problems processing floor calls. From burnt-out cabin lights and unresponsive buttons to jammed doors – these minor issues can cause the elevator to be out of service for days, forcing residents to climb the stairs.

U.P Tech offers solutions for efficient and safe elevator operation for consumers.

Most of these problems occur in older apartment buildings or projects that cut operating costs. To ensure safety, residents and management should note:

• Regular maintenance: Perform maintenance at least once a month by a professional service provider.
• Clean door tracks: Regularly clean trash and dirt from the elevator door tracks.
• Emergency Response System (ARD) Check: Check battery status monthly to ensure readiness.
• Technical Upgrades: Replace components that have reached the end of their lifespan (load cables, inverters, sensors) instead of just patching them up.

Advice: In case of elevator malfunction, remain calm, press the intercom button or call the technical hotline; absolutely do not attempt to pry open the elevator doors yourself.

Hyundai elevators, with their energy-saving regenerative drive technology, automatic rescue ARD, and intelligent monitoring, are less prone to problems if installed correctly and regularly maintained. As a Tier 1 dealer, U.P Tech is committed to providing optimal Hyundai solutions, helping investors and residents avoid unnecessary inconveniences.

If your project is experiencing elevator problems, prioritize professional maintenance to enhance the living experience!

The Investor's Responsibility Cannot Be Ignored

According to Vietnamese law (QCVN 32:2018/BLDTBXH and related circulars), the investor is primarily responsible for elevator safety, including regular maintenance (no more than every 3 months), technical inspection, and record keeping. Many investors often overlook this or delegate it to non-specialized units to save costs, leading to rapid equipment degradation and a high risk of accidents.

Lack of maintenance not only violates the law (potentially resulting in administrative fines and suspension of operations) but also diminishes the project's value and erodes resident trust. In recent elevator incidents at several apartment buildings, the main cause was often untimely maintenance.

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Solution for investors: Choose U.P Tech - Choose Hyundai elevators for your project

To avoid the above errors and enhance resident satisfaction, investors should:

• Choose a reputable brand like Hyundai: With energy-saving regenerative inverter technology, a multi-layered safety system, and high durability, elevators have fewer errors if properly maintained.
• Sign a periodic maintenance contract with a Tier 1 distributor: U.P Tech - the official Tier 1 Hyundai dealer in Vietnam, provides in-depth maintenance services, uses genuine parts, and remote monitoring to detect problems early.
• Predictive maintenance investment: Utilize IoT to monitor elevator condition, reducing downtime and long-term costs.
• Annual inspection compliance: Ensure valid inspection stamps, avoiding legal risks.

By prioritizing quality from the outset and responsible maintenance, investors not only avoid complaints but also increase the long-term value of their projects.

As a Tier 1 distributor of Hyundai elevators in Vietnam, U.P Tech is committed to partnering with investors with comprehensive solutions: from supplying genuine Hyundai elevators to professional maintenance. Contact us today for a free consultation and detailed quote!

U.P. TECHNOLOGY AND TRADING CO., LTD.

Hotline: 1800 6202

Email: vu@uptech.com.vn

Website: https://uptech.com.vn

Transaction Office: 370 Cach Mang Thang 8 Street, Nhieu Loc Ward, Ho Chi Minh City

Head Office: A13, Thuan Viet Commercial Area, 319 Ly Thuong Kiet Street, Phu Tho Ward, Ho Chi Minh City.